1. Introduction
- This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and subscriptions (collectively, the “Site”).
- We are committed to safeguarding your privacy and complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, billing details, and account credentials.
- Usage Data: IP address, browser type, device information, pages visited, and interaction with the Site.
- Payment Information: Processed securely through third-party payment providers; we do not store full credit card details.
- Accessibility Requests: Information provided when requesting accessible formats or accommodations.
3. How We Use Your Information
We use your information to:
- Provide and manage subscriptions and services.
- Process payments and deliver purchased products or services.
- Improve Site functionality, accessibility, and user experience.
- Communicate updates, promotions, and service notices (with your consent).
- Comply with legal and regulatory obligations.
4. Consent
- By using the Site, you consent to the collection, use, and disclosure of your information as described in this Policy.
- You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us.
5. Disclosure of Information
We may disclose your information:
- To service providers who assist in operating the Site (e.g., payment processors, hosting providers).
- As required by law, regulation, or court order.
- To protect our rights, safety, or property.
- With your explicit consent, for other purposes.
6. Data Retention
- We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
- When no longer needed, information is securely deleted or anonymized.
- For more information on our data retention and disposal process, please refer to our detailed Data Retention and Disposal policy.
7. Security
- We implement reasonable safeguards (technical, administrative, and physical) to protect your information against unauthorized access, disclosure, or misuse.
- While we strive to protect your data, no method of transmission over the Internet is 100% secure.
8. Accessibility and Privacy
- In compliance with the Accessible Canada Act (ACA) and provincial accessibility laws, we ensure that privacy-related communications and documents are available in accessible formats upon request.
- Users with disabilities may contact us to request accommodations related to privacy practices.
9. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses of your data.
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority if you believe your rights have been violated.
10. International Data Transfers
- If your information is transferred outside Canada, we ensure appropriate safeguards are in place to protect your privacy in accordance with Canadian law.
11. Changes to This Policy
- We may update this Privacy Policy from time to time.
- Any changes will be posted on this page with an updated “Last Revised” date.
- Continued use of the Site after changes constitutes acceptance of the revised Policy.
12. Contact Information
If you have questions or requests regarding this Privacy Policy, please contact us at: privacy@castleclub.cloud
Privacy Notice banner/popup text designed to meet PIPEDA transparency requirements and provincial laws (like Ontario’s AODA and Quebec’s Law 25). We can style this as a banner at the bottom of the page or a popup modal with buttons like:
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Privacy Notice
We value your privacy. By using this site, you consent to the collection and use of your personal information in accordance with our Privacy Policy. We use cookies and similar technologies to improve your experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences at any time. For more details, please review our Privacy Policy.